Adam S Qxe

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Verified Reviewer
| map-marker Leicester, Leicester

Scammed

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Will not pay out winnings , keeps asking for ID after giving them several IDs they will not pay out . This has gone on for months and now they will not reply to emails and place you on hold if you can eventually get hold of them

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User's recommendation: Avoid !

John Paul D Xge

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Verified Reviewer

Need to change my phone number change

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I need to update my phone number so I can top up to play again. I can't top up until I update my phone number.

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Ionut gianin C

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Verified Reviewer

Withdraw

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I have withdraw 1 month but its not camming in my account i dont know whay please help me thanks lott

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Loss:
$1000
Antony T Hsa

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Verified Reviewer

Some used one of my phones and run up a bil of£240 with outmy permission

My ex-girlfriend used my phone without my knowledge and ran up a debt of £240. I have never given her my permission and would have not given her any permission to use it on a gambling site.

There is an extra payment of 0 on the number 0749603**** for which I am the bill payer. I do not know how she managed to do this.

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Loss:
$240

Preferred solution: Full refund

User's recommendation: You should do more checks to make sure that the person is the bill payer

Andrew O Yoj

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Verified Reviewer

Deposited £10 and couldn’t play a single game and went to withdraw my own cash and it’s says it’s unavailable absolutely shocking

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Cabot play a single game and Cannot withdraw my own money I deposited what an absolute shambles of of a casino

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Loss:
$10
Cons:
  • Con everyone

Preferred solution: Full refund

User's recommendation: Don’t waste your time

Josh B Okq

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Verified Reviewer

WORST COMPANY EVER

They still haven't released my money, even though it's not money I won. It's my own.

I've sent them every document they have asked for. They take your money but won't give it back.

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Loss:
$200
Cons:
  • All

Preferred solution: Full refund

User's recommendation: Don’t use

Anonymous
map-marker Gateshead, Gateshead

Problem with withdrawal

MrQ - Problem with withdrawal

I spelt my name wrong on my payment method so it doesnt let me withdraw I need it taken off so I can put it back on correctly

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Anonymous
map-marker Naples, Naples

Validation

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No one has got back to me at all Im waiting for my withdrawal and Ive received nothing and all and any documents should have been requested at the point of creating my account. I have now sent all documents and I still havent received my withdrawal of over £240 its a joke

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Ionut gianin C

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Verified Reviewer

Withdraw

I have withdraw 1 months and evritime time its tell me im need documents but seriyosli im not have please help me

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Loss:
$1000

Preferred solution: My withdraw

User's recommendation: Its very bad

Callum M Ykz

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Verified Reviewer

Haven’t received my withdrawal

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I withdrew winnings on the 2nd of this month and still havent received it and there telling me that I need to send bank statements and documents for the funds to be released and Ive asked them why and they keep saying well get back to you within 72hr and still havent heard anything. This has really messed me up due to payments not being made because of this withdrawal no going into my bank.

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Loss:
$1000
Pros:
  • Good pay out
Cons:
  • Take the mik

Preferred solution: My winnings

Scott F Tyv

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Verified Reviewer

Suspended account

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I was depositing via mobile phone bill to use the casino, when it came to withdrawals is where the problems started. It said I had to deposit by card before I could withdraw, I spoke to customer services ( nearly an hour waiting) before my account got suspended!! Another hour of waiting and then threats of the trade ombudsman before my withdrawal was allowed but still awaiting funds

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Pros:
  • Lots of games
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: By very wary use a more prestigious company if you can. Ie skybet or paddy power

Adam M Sgw

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Verified Reviewer
| map-marker Hull, Kingston Upon Hull

A didn't ask them to close my account

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Asked me for documents 2 months ago and still haven't received update from them and I have funds in my account what I tried to withdraw.

Went to withdraw and there suspended my account after 3 years of using them.

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Anonymous
map-marker Willerby, England

Withdrawal

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Terrible, no contact number, live chat doesn't even work. You will be first in queue for ages. Email seems to be the only semi decent way to contact them, and even at that it's a hit or miss

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User's recommendation: Avoid

Jessica J Khm

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Verified Reviewer

Money gone

Yesterday i won 3312.88 i asked the costumer service person if i could cash out she said i needed 2 spend 900 more 2 recieve the money... i started playing again and boom all of a sudden all the money was gone

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Preferred solution: The money I won

Anonymous
map-marker Cwmbran, Torfaen County Borough

I want my withdrawal

My account suspended until 19 june plz i need withdrawal my money back plz i dont i doit why mistake break one week plz help me i need withdrawal my money back

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User's recommendation: Good