Anonymous
map-marker Gateshead, Gateshead

Problem with withdrawal

MrQ - Problem with withdrawal

I spelt my name wrong on my payment method so it doesnt let me withdraw I need it taken off so I can put it back on correctly

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Anonymous
map-marker Naples, Naples

Validation

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No one has got back to me at all Im waiting for my withdrawal and Ive received nothing and all and any documents should have been requested at the point of creating my account. I have now sent all documents and I still havent received my withdrawal of over £240 its a joke

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Ionut gianin C

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Verified Reviewer

Withdraw

I have withdraw 1 months and evritime time its tell me im need documents but seriyosli im not have please help me

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Loss:
$1000

Preferred solution: My withdraw

User's recommendation: Its very bad

Callum M Ykz

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Verified Reviewer

Haven’t received my withdrawal

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I withdrew winnings on the 2nd of this month and still havent received it and there telling me that I need to send bank statements and documents for the funds to be released and Ive asked them why and they keep saying well get back to you within 72hr and still havent heard anything. This has really messed me up due to payments not being made because of this withdrawal no going into my bank.

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Loss:
$1000
Pros:
  • Good pay out
Cons:
  • Take the mik

Preferred solution: My winnings

Scott F Tyv

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Verified Reviewer

Suspended account

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I was depositing via mobile phone bill to use the casino, when it came to withdrawals is where the problems started. It said I had to deposit by card before I could withdraw, I spoke to customer services ( nearly an hour waiting) before my account got suspended!! Another hour of waiting and then threats of the trade ombudsman before my withdrawal was allowed but still awaiting funds

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Pros:
  • Lots of games
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: By very wary use a more prestigious company if you can. Ie skybet or paddy power

Adam M Sgw

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Verified Reviewer
| map-marker Hull, Kingston Upon Hull

A didn't ask them to close my account

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Asked me for documents 2 months ago and still haven't received update from them and I have funds in my account what I tried to withdraw.

Went to withdraw and there suspended my account after 3 years of using them.

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Anonymous
map-marker Willerby, England

Withdrawal

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Terrible, no contact number, live chat doesn't even work. You will be first in queue for ages. Email seems to be the only semi decent way to contact them, and even at that it's a hit or miss

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User's recommendation: Avoid

Anonymous
map-marker Cwmbran, Torfaen County Borough

I want my withdrawal

My account suspended until 19 june plz i need withdrawal my money back plz i dont i doit why mistake break one week plz help me i need withdrawal my money back

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User's recommendation: Good

Jessica J Khm

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Verified Reviewer

Money gone

Yesterday i won 3312.88 i asked the costumer service person if i could cash out she said i needed 2 spend 900 more 2 recieve the money... i started playing again and boom all of a sudden all the money was gone

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Preferred solution: The money I won

Resolved
John Paul D Xge

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Verified Reviewer

Resolved: 0751815****

Lost my old phone so how to get new phone number

So how can I change my number so can I change my mobile number

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Preferred solution: Do you have my new number Lost my old phone to have to change my number

Dhanya Lrp

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Verified Reviewer
| map-marker Leyland, Lancashire

Withdrawal

When I did a withdrawal. It came up with issue? And I haven't had my funds to my account?

Thank you

Jade Thomas

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Lorraine G Fqo

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Verified Reviewer
| map-marker Newport, Newport

Not get my withdrawal

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Won £120 over 6mths ago still not received it you take my money but won't give me winings its wrong and don't reply too emails either 2/ 10 for company

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User's recommendation: Won't recommend till I get my winnings

Andre K Day

Money missing

I have withdrawan money it has been declined and my 30pounds is missing i need to know what is happening regarding my 30pounds.

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Loss:
$30

Preferred solution: Full refund

Gaynoranpeter

Absolutely shocking for a company logged me off my account after winning money not none of use can answer me

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Use jsut logged me out and Im trying to log back in but your saying details cant be found this is disgusting after I put loads of money on this account and then I have jsut won and use have done this what a disgrace

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Loss:
$400
Pros:
  • Use are jsut a con

Preferred solution: Full refund

User's recommendation: Don’t recommend

Lee B Dte

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Verified Reviewer

Withdrawal

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Money not paid in bank and has gone from my account tryed on friday quick enough to take my money but not paying it out

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Preferred solution: Full refund