MrQ
Reviews and Complaints
Problem with withdrawal
I spelt my name wrong on my payment method so it doesnt let me withdraw I need it taken off so I can put it back on correctly
Validation
No one has got back to me at all Im waiting for my withdrawal and Ive received nothing and all and any documents should have been requested at the point of creating my account. I have now sent all documents and I still havent received my withdrawal of over £240 its a joke
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Verified ReviewerWithdraw
I have withdraw 1 months and evritime time its tell me im need documents but seriyosli im not have please help me
Preferred solution: My withdraw
User's recommendation: Its very bad
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Verified ReviewerHaven’t received my withdrawal
I withdrew winnings on the 2nd of this month and still havent received it and there telling me that I need to send bank statements and documents for the funds to be released and Ive asked them why and they keep saying well get back to you within 72hr and still havent heard anything. This has really messed me up due to payments not being made because of this withdrawal no going into my bank.
- Good pay out
- Take the mik
Preferred solution: My winnings
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Verified ReviewerSuspended account
I was depositing via mobile phone bill to use the casino, when it came to withdrawals is where the problems started. It said I had to deposit by card before I could withdraw, I spoke to customer services ( nearly an hour waiting) before my account got suspended!! Another hour of waiting and then threats of the trade ombudsman before my withdrawal was allowed but still awaiting funds
- Lots of games
- Poor customer service
Preferred solution: Apology
User's recommendation: By very wary use a more prestigious company if you can. Ie skybet or paddy power
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Verified Reviewer | Hull, Kingston Upon HullA didn't ask them to close my account
Asked me for documents 2 months ago and still haven't received update from them and I have funds in my account what I tried to withdraw.
Went to withdraw and there suspended my account after 3 years of using them.
Withdrawal
Terrible, no contact number, live chat doesn't even work. You will be first in queue for ages. Email seems to be the only semi decent way to contact them, and even at that it's a hit or miss
User's recommendation: Avoid
I want my withdrawal
My account suspended until 19 june plz i need withdrawal my money back plz i dont i doit why mistake break one week plz help me i need withdrawal my money back
User's recommendation: Good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney gone
Yesterday i won 3312.88 i asked the costumer service person if i could cash out she said i needed 2 spend 900 more 2 recieve the money... i started playing again and boom all of a sudden all the money was gone
Preferred solution: The money I won
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Verified ReviewerResolved: 0751815****
Lost my old phone so how to get new phone number
So how can I change my number so can I change my mobile number
Preferred solution: Do you have my new number Lost my old phone to have to change my number
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Verified Reviewer | Leyland, LancashireWithdrawal
When I did a withdrawal. It came up with issue? And I haven't had my funds to my account?
Thank you
Jade Thomas
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Verified Reviewer | Newport, NewportNot get my withdrawal
Won £120 over 6mths ago still not received it you take my money but won't give me winings its wrong and don't reply too emails either 2/ 10 for company
User's recommendation: Won't recommend till I get my winnings
Money missing
I have withdrawan money it has been declined and my 30pounds is missing i need to know what is happening regarding my 30pounds.
Preferred solution: Full refund
Absolutely shocking for a company logged me off my account after winning money not none of use can answer me
Use jsut logged me out and Im trying to log back in but your saying details cant be found this is disgusting after I put loads of money on this account and then I have jsut won and use have done this what a disgrace
- Use are jsut a con
Preferred solution: Full refund
User's recommendation: Don’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithdrawal
Money not paid in bank and has gone from my account tryed on friday quick enough to take my money but not paying it out
Preferred solution: Full refund
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