Benjamin Vqn

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Verified Reviewer

Winnings not deposited into account

I won 550 pounds, but it was not deposited into my account although I asked for it. I have never had this problem before. Please advise.

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Loss:
$550

Preferred solution: Full refund

Tran Qal

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Verified Reviewer

Concerns

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MrQ - Concerns
Updated by user Dec 26, 2024

They take 8 days to answer emailsAsk intrusive questionsThey are happy to take deposits when documents are required they don't ask questions however when it's time to withdraw They will have questions and they never want to release withdrawals.Mr Q is always looking at what benefits their company deposits but withdrawals they can't process on time and they answer emails after 8 days I have proof of that.

Original review Dec 25, 2024
MR Q has been accepting deposits and now I asked for my withdrawal 8 days go then only answerd today saying they can't accept the paper work provided and also asking me about transactions in my account that has nothing to do with them.There are certain paper works they accept like mortgage paperwork they don't accept utility bills
MR Q takes deposits but is unable to provide withdrawals
MR Q takes longer than 8 days to reply to an email but deposits they take instantly
MRQ voices that deposits benefit the company deposits are taken instantly but withdrawals take longer than 8 days.
Why takes deposits if you can't provide withdrawals
If you require documents uploading don't take any despots until you have verified the account but MR Q will keep taking your deposits and then it's time to withdraw they won't give you your money
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Loss:
$1800
Cons:
  • Lie take too long the games take a lot of your money they do not process withdrawals on time they ask intrusive questions and they tell you they have the right

Preferred solution: Full refund

User's recommendation: Don't register with this company go to virgin games

Nishka Zng

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Verified Reviewer
| map-marker Birmingham, England

Unsuccessful withdrawal

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MrQ - Unsuccessful withdrawal

My bank account has changed from a cash card to a basic account. My sort code account number is the same.

The only difference is the card number on the front.

I have sent all of my information over via email that includes pictures of my bank card and pictures to prove that my account has changed via the bank. I would like this resolving today

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Neomia Jig

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Verified Reviewer
| map-marker Greenock, Inverclyde

Frozen game update

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Posted previously re a frozen game. Support repeatedly emailed me asking to close the ticket as I hadn't replied to their several emails asking me to give more details, which I had already supplied.

I managed to get to live agent by choosing different (incorrect) options. Bit of a waste of time there, they obviously read a script and get lost if your query doesn't fit that. After several days they managed to close the game off and decided that, even though I had already accrued £21 from 2 of the 5 bonus feature Mega spins, I would only win £9 total from the other 3 and added £30 to my account with my £1 stake refunded. Pretty poor in my opinion.

Despite asking several times for my complaint to be escalated, the chat agent advised I could only do that by email after support closed the ticket.

Very poor response and very poor service for a long time customer who has spent a considerable amount over the years. That will be spent elsewhere going forward, and certainly not with any sister sites as no doubt the same customer service dept serves the sister sites as well.

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User's recommendation: Just avoid, winning on a bonus round, it crashes and they offer you a derisory amount to close the complaint.

Simon N Zne

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Money you refuse to pay

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Were my money y are you with holding it {{Redacted}}

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Preferred solution: Full refund

User's recommendation: Don’t bother

Bianca Cgo

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Not withdrawing.

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Updated by user Feb 03, 2025

Absolutely disgraceful useless customer service

Original review Feb 02, 2025

I have 5 large withdrawals and 1 very small withdrawal; not a single one has gone through. I have received no replies to my emails, and live chat is absolutely useless, so I'm now at a standstill with no funds and don't know what to do at this point. I am very unhappy.

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Cons:
  • Dont process withdrawals

Preferred solution: I would like the withdrawals I have made processed and sent to my bank

User's recommendation: Don't use this site it's a scam!

Neomia Jig

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Verified Reviewer
| map-marker Stirling, Scotland

Service issue

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Game froze in middle of bonus feature, Cust service has no phone number, "live" chat is a bot, takes details then ends conversation instead of passing to a live support agent (if they have any, who knows?).no idea if issue even been acknowledged or being dealt with.

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User's recommendation: Ok site, much same as most others, as long as you have no issues

Anonymous
map-marker Dungannon, Mid Ulster

Lack of communication

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l have ve been waiting 8days for a issue to be resolved from this company. I have emailed back the information they have asked for numerous times but still my account is on hold.

I have kept intouch every single day trying to get an answer from them. My account is on hold and i can't use it until i send the information they require which i did straight away. More than once. I dont seem to be getting any further forward with this.

Its very frustrating. I have also lost all my promotions while the account is on hold including 50 free spins.

I have credit in my balance which i cannot withdraw. This is my money.

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User's recommendation: Wouldnt recommended

Vytautas Z Fya

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Verified Reviewer

Help me

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I need to know which documents provided by me were denied, and why that decision was made... please.

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Pros:
  • Lost family

Preferred solution: My win 15k and a what costs my life right now , pay for that ...

Kimbley Czb

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Verified Reviewer
| map-marker Bristol, Bristol

Terrible communication and taking ages to refund winnings after so called checks

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Actually speak to customers to resolve issues rather than rely on emails and to explain what is needed in case the customer does not have all information

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Anonymous
map-marker London, England

Withholding Funds Won!

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This company takes bets, when you have a big win hides behind verification process! Sent numerous emails, done verification checks and nothing!

No phone number, online chat crashes, unhelpful staff! Avoid at every opportunity

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User's recommendation: Avoid! Don’t pay out!!!!!

Nina B Lmd

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Verified Reviewer

Withdrawel

I have played your game and won £150. I went to withdraw it, and it will not go into my account. It doesn't say approved.

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Loss:
$150
Pros:
  • I cant withdraw it apart from that its a good sight
Anonymous
map-marker Peterborough, Peterborough

Costumer service doesn’t help

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i win money three weeks ago and still havent received

They verified my account three weeks,other casinos verified your account max two days,this casino three weeks and they are not communicating with you or updated.

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Billye Fdl

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Verified Reviewer
| map-marker London, England

Withdrawal being withheld

Holding 750 for no reason despite me doing all verification! They take my money but fail to give back winnings

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User's recommendation: Don’t use!

Alexandru Iulian G

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Verified Reviewer

It’s ok

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Good day. My name is Grumeza Alexandru Iulian.

You asked for proof of address for my account. I have no insurance or bills in my name.

I can provide you with a bank statement. I am waiting for my withdrawal.

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Loss:
$250

Preferred solution: Full refund

Meranda Zcm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Harrow, Harrow

Complaint

Contains 3 confidential files for company representatives

I have deposited twice in 2 different ways and won over £100, now cannot withdraw anything, just keeps asking me to deposit, spoken with customer service and all they can say is deposit more.

Why on earth I would do that is beyond me.

So angry!!

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User's recommendation: Don't join and don't deposit

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