Sequan Gxe

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Verified Reviewer
| map-marker Luton, Luton

Withdraw

I've been waiting for a month to withdraw my winnings, it's not right because I didn't do anything wrong and I used your website always legally, all deposits were made from my cards, it's not right that you treat me this way, it's my money that I won honestly

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Resolved
Tomasz K Akv

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Verified Reviewer
| map-marker Hackney, Hackney

Resolved: My withdrawal

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Updated by user Nov 01, 2024

Company fixed the issue and I have been provided with discount on future orders.

Original review Oct 29, 2024

I hope that is last time when I sending

My documents to transfer my money which I win thanks Tomasz Kocajda

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Pros:
  • Mach

User's recommendation: Mrq

Gary W Apj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Withdrawl

MrQ - Withdrawl
MrQ - Withdrawl - Image 2

An absolute disgrace of a company. They allow you to deposit but not withdraw.

Every time you try to talk to them regarding it, you need to wait a further 72 hours. I am now 12 days into what should have been an easy withdrawal process.

I have now had to seek legal advice due to their incompetence and neglect of their client base. Resolver has guaranteed I will receive compensation as I have documented every conversation (35 emails), and have a list of every excuse they have used not to pay me.

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Preferred solution: My withdrawal processed

User's recommendation: aviod like the plague

Lasean Iwr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ammanford, Carmarthenshire

My winnings havent gone in my account

MrQ - My winnings havent gone in my account
MrQ - My winnings havent gone in my account - Image 2

I been waiting a week for my withdrawal to go in can you tell me please I won a week ago and still not gone in

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carol m Pmw

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Verified Reviewer
| map-marker Folkestone, Kent

Refuse payouts

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After refusing to send bank statements mrq with held my withdrawal but allowed further deposits surely it should be the same for both I have requested to close my account it as its email only I have had no reply

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Resolved
Angela W Wvg

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Verified Reviewer

Resolved: To ask about my withdraw

Hi, sorry to be a nuisance, but I won on the slots last Sunday and withdrew my money. However, I was then asked for my bank card, which I provided, and seven days later, I'm none the wiser.

Can you please help? Many thanks, Angela.

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Preferred solution: Full refund

Laura S Yfw

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Verified Reviewer

Withdrawal

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No one called, no one answered this number, no one is there. I am waiting for a call.

I tried to call, but this is not the right number. This is a site I would not use again. They will not pay me money that is owed to me.

I am not happy and I will be going to the police about this. I am being penalized.

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Pros:
  • Pros

Preferred solution: My money owned £600

User's recommendation: Answer

Anonymous
map-marker Manchester, England

Still not received winning

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MrQ - Still not received winning

Still not received winning that I won on 2nd july and no way to call them to sort it out never had this issue before

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Anonymous
map-marker Isleworth, Hounslow

Winning

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Would like some feedback my friend had a big win 2 weeks ago and still not had any payment from your self normal 72h but 2 weeks now

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Susana N Kbo

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Verified Reviewer

Long waiting for an answer by email!! And this casino is holding £30 of my withdrawal

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I will not recommend this casino! Worst.

Very disappointed! And I'm not allowed to change primary account.

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Loss:
$30
Pros:
  • No pros
Cons:
  • Not good costumer service long waiting for an answer or any help

Preferred solution: Full refund

Caydan Pnf

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Verified Reviewer
| map-marker Harlow, Essex

Frustrated

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Never ever can talk with someone when i have trouble only app i have this problem with I need someone to call me asap

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User's recommendation: Good site a lot of hassle

Rozalynn Ykq
map-marker Leyland, Lancashire

My withdrawal

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Let me win a big amount withdrawn it then kept me going bk on withdrawn little bit now I've got £600 to withdrawal not letting me asking prof income sent my wage slips what a joke

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Sarah-Jane B Vjk

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Verified Reviewer
| map-marker Dover, Kent

Didn’t speak to everyone

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I'm not very happy that I can't access my account, and now I can't access my winnings and withdraw my funds.

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Raja Jwq

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Verified Reviewer
| map-marker Birmingham, England

With holding winnings

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I won some money last Tuesday 6/8/24 which still hasnt been paid into my account I had to upload all my information which I did and I have done it in the past with no problem. They are saying it takes 7 days or so to sort out which Ive never waited that long before Ive sent 7 emails and still no payment of my winnings had been received ad you can imagine Im extremely angry at this who process and this is totally unacceptable you are quick for people to pay and play online games but when its time for you to pay out its a different story Im now seeking legal advice on this matter absolutely disgusting with holding winnings

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User's recommendation: I wouldn’t bother or recommend

Laqueta Qnz
map-marker Balham, Lambeth

Withdrawal

Im currently struggling to get my passport so photo ID is currently out of my hands. However I've provided proof of my current address and my name etc is all within plane sight. I've explained that I'm in the process of receiving my passport and have no problem with continue the process if I'm allowed to withdraw my own money that I won fairly.

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Kittie Wpm

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Verified Reviewer

I’ve been on mr a for a year spent 11000 pounds and all of a sudden they are asking me for proof of identity I’ve sent them my drivers license and bank statements and my universal credit statements a

Ive been betting with mr q for the past year deposited over 11000 pounds now all of sudden they are not paying my pending withdrawal they have asked me for so much information I dont understand Ive sent them my bank statements drivers license universal credit statements and I dont understand why but I have not received my payment

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Loss:
$352

Preferred solution: Full refund

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