Rozalynn Ykq
map-marker Leyland, Lancashire

My withdrawal

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Let me win a big amount withdrawn it then kept me going bk on withdrawn little bit now I've got £600 to withdrawal not letting me asking prof income sent my wage slips what a joke

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Lasean Iwr

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Verified Buyer
| map-marker Ammanford, Carmarthenshire

My winnings havent gone in my account

MrQ - My winnings havent gone in my account
MrQ - My winnings havent gone in my account - Image 2

I been waiting a week for my withdrawal to go in can you tell me please I won a week ago and still not gone in

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Laura S Yfw

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Verified Reviewer

Withdrawal

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No one called, no one answered this number, no one is there. I am waiting for a call.

I tried to call, but this is not the right number. This is a site I would not use again. They will not pay me money that is owed to me.

I am not happy and I will be going to the police about this. I am being penalized.

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Pros:
  • Pros

Preferred solution: My money owned £600

User's recommendation: Answer

Anonymous
map-marker Manchester, England

Still not received winning

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MrQ - Still not received winning

Still not received winning that I won on 2nd july and no way to call them to sort it out never had this issue before

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Susana N Kbo

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Verified Reviewer

Long waiting for an answer by email!! And this casino is holding £30 of my withdrawal

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I will not recommend this casino! Worst.

Very disappointed! And I'm not allowed to change primary account.

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Loss:
$30
Pros:
  • No pros
Cons:
  • Not good costumer service long waiting for an answer or any help

Preferred solution: Full refund

Caydan Pnf

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Verified Reviewer
| map-marker Harlow, Essex

Frustrated

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Never ever can talk with someone when i have trouble only app i have this problem with I need someone to call me asap

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User's recommendation: Good site a lot of hassle

Sarah-Jane B Vjk

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Verified Reviewer
| map-marker Dover, Kent

Didn’t speak to everyone

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I'm not very happy that I can't access my account, and now I can't access my winnings and withdraw my funds.

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Raja Jwq

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Verified Reviewer
| map-marker Birmingham, England

With holding winnings

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I won some money last Tuesday 6/8/24 which still hasnt been paid into my account I had to upload all my information which I did and I have done it in the past with no problem. They are saying it takes 7 days or so to sort out which Ive never waited that long before Ive sent 7 emails and still no payment of my winnings had been received ad you can imagine Im extremely angry at this who process and this is totally unacceptable you are quick for people to pay and play online games but when its time for you to pay out its a different story Im now seeking legal advice on this matter absolutely disgusting with holding winnings

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User's recommendation: I wouldn’t bother or recommend

Kittie Wpm

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Verified Reviewer

I’ve been on mr a for a year spent 11000 pounds and all of a sudden they are asking me for proof of identity I’ve sent them my drivers license and bank statements and my universal credit statements a

Ive been betting with mr q for the past year deposited over 11000 pounds now all of sudden they are not paying my pending withdrawal they have asked me for so much information I dont understand Ive sent them my bank statements drivers license universal credit statements and I dont understand why but I have not received my payment

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Loss:
$352

Preferred solution: Full refund

Angela W Wvg

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Verified Reviewer

To ask about my withdraw

Hi, sorry to be a nuisance, but I won on the slots last Sunday and withdrew my money. However, I was then asked for my bank card, which I provided, and seven days later, I'm none the wiser.

Can you please help? Many thanks, Angela.

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Preferred solution: Full refund

stacey b Boz

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Verified Reviewer

Problem with withdrawal

MrQ - Problem with withdrawal
MrQ - Problem with withdrawal - Image 2

They asked for my identification, my birth certificate, and water bill so I can withdraw my funds from my account.

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Preferred solution: My funds of 200 pound

Emmaleigh Zpf

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Verified Buyer
| map-marker Loughborough, Leicestershire

Mess with your money

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MrQ - Mess with your money

Hold on my money not Good way should hold my money if there are is problems should close down the account not holding people money

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Anonymous
map-marker London, England

They hold my £200 and I did send them proof of address and my id

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5 weeks ago they suspended my account. They freezer all my money I did asked them why and could they send me my £200.

Now I have to speak with live chat because customer service I can only email them.

Soon my account will be closed as well. I am not happy at all

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User's recommendation: Don't use that casino

Seyd A

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Verified Reviewer

Withdrawal

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Well, I am still awaiting a withdrawal from like 2 weeks ago. It's not the first time it has happened; it's becoming a regular thing with them now.

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Preferred solution: Full refund

User's recommendation: Don't use them

Pacey Sml
map-marker London, England

I want my withdrawal

This is the worst casino ever I have to get it my withdrawal but they don't want to give it to me so I think to report it to all gambling companies and gambling commission this issue

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User's recommendation: Never play on that casino MrQ

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