Anonymous

To change my mobile number

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I have changed my mobile number online new mobile numbers it will be nice if you can put it in for me 0741354****

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User's recommendation: That's a good game and you'll get the change on mobile number

Tran Qal

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Verified Reviewer

Concerns

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MrQ - Concerns
Updated by user Dec 26, 2024

They take 8 days to answer emailsAsk intrusive questionsThey are happy to take deposits when documents are required they don't ask questions however when it's time to withdraw They will have questions and they never want to release withdrawals.Mr Q is always looking at what benefits their company deposits but withdrawals they can't process on time and they answer emails after 8 days I have proof of that.

Original review Dec 25, 2024
MR Q has been accepting deposits and now I asked for my withdrawal 8 days go then only answerd today saying they can't accept the paper work provided and also asking me about transactions in my account that has nothing to do with them.There are certain paper works they accept like mortgage paperwork they don't accept utility bills
MR Q takes deposits but is unable to provide withdrawals
MR Q takes longer than 8 days to reply to an email but deposits they take instantly
MRQ voices that deposits benefit the company deposits are taken instantly but withdrawals take longer than 8 days.
Why takes deposits if you can't provide withdrawals
If you require documents uploading don't take any despots until you have verified the account but MR Q will keep taking your deposits and then it's time to withdraw they won't give you your money
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Loss:
$1800
Cons:
  • Lie take too long the games take a lot of your money they do not process withdrawals on time they ask intrusive questions and they tell you they have the right

Preferred solution: Full refund

User's recommendation: Don't register with this company go to virgin games

Nishka Zng

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Verified Reviewer

Unsuccessful withdrawal

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MrQ - Unsuccessful withdrawal

My bank account has changed from a cash card to a basic account. My sort code account number is the same.

The only difference is the card number on the front.

I have sent all of my information over via email that includes pictures of my bank card and pictures to prove that my account has changed via the bank. I would like this resolving today

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Alexandru Iulian G

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Verified Reviewer

It’s ok

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Good day. My name is Grumeza Alexandru Iulian.

You asked for proof of address for my account. I have no insurance or bills in my name.

I can provide you with a bank statement. I am waiting for my withdrawal.

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Loss:
$250

Preferred solution: Full refund

Meranda Zcm

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Verified Buyer
|

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Verified Reviewer

Complaint

MrQ - Complaint
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MrQ - Complaint - Image 3

I have deposited twice in 2 different ways and won over £100, now cannot withdraw anything, just keeps asking me to deposit, spoken with customer service and all they can say is deposit more.

Why on earth I would do that is beyond me.

So angry!!

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User's recommendation: Don't join and don't deposit

Avila Oss

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Verified Reviewer

No customer service

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Got cut off game, and wouldnt allow me on again bad site I feel. No customer service or contact number.

Not very happy. Use another site like paddy power I'd say to bed safe or just don't bet at all.

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Resolved
Tomasz K Akv

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Verified Reviewer

Resolved: My withdrawal

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Updated by user Nov 01, 2024

Company fixed the issue and I have been provided with discount on future orders.

Original review Oct 29, 2024

I hope that is last time when I sending

My documents to transfer my money which I win thanks Tomasz Kocajda

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Pros:
  • Mach

User's recommendation: Mrq

Craig h Jwd

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Verified Reviewer

Money wad tsken from my credit before i cashed out

I was playing roulette bonus. I was playing 10 or 25 at the max.

I got over 174.56£, then within 2 bets, 100 pounds and change were taken out. This was unauthorised.

This was from the 10th to the 13th. Look at my history and what I was spending, there's no way I would have bet more than 50 pence at any time.

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Loss:
$100
Pros:
  • Is good wen it doesnt take my money
Cons:
  • It took money from my account before i cashed out

Preferred solution: Full refund

Tyler P Pkb

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Verified Reviewer

Missing deposit

Missing deposit? My bank stopped the transaction, but I've rang them up, they released the payment, but it's still not showing in my account. Please help, it was my last 10.

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Loss:
$10
Pros:
  • Good pay out
Cons:
  • Deposit could be better alwyas struggle

Preferred solution: Full refund

Gary W Apj

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Verified Buyer
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Withdrawl

MrQ - Withdrawl
MrQ - Withdrawl - Image 2

An absolute disgrace of a company. They allow you to deposit but not withdraw.

Every time you try to talk to them regarding it, you need to wait a further 72 hours. I am now 12 days into what should have been an easy withdrawal process.

I have now had to seek legal advice due to their incompetence and neglect of their client base. Resolver has guaranteed I will receive compensation as I have documented every conversation (35 emails), and have a list of every excuse they have used not to pay me.

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Preferred solution: My withdrawal processed

User's recommendation: aviod like the plague

Matan Kkh

Can’t get cash out.

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Cant withdraw money, said I needed to deposit money to do that and wouldnt let me take it out after that neither

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User's recommendation: Go virgin games mr Q is a joke

Anonymous

Withdrawal

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Am very disappointed with this company I've been trying for 4 months to get withdrawn I've sent like a hundred documents still no good for them to give me my money. I have been on this platform for 2 years no

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Jatavious Bwq

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Verified Reviewer

Because us haven’t paid now inking but will still take my deposit pisstakers

Ive withdrawd 2600 11 days ago still havent got my money and have given everything asked for and I still dont have my winning and keep emailing and getting ko response

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User's recommendation: Never use mew they r a scam

Anonymous

Withdrawal

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Am not happy I've not gotten my withdrawal in 4 months of trying to ice sent like a hundred documents still no good for my money to be withdrawn

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Amalia D Equ

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Verified Reviewer

Nothing!!!0

Never Never played that MRQ is very bad company, evri people give information fake! Wen you win hi don't give money!

Sending many emails many documents! I'm not recommend nothing!

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Lasean Iwr

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Verified Buyer

My winnings havent gone in my account

MrQ - My winnings havent gone in my account
MrQ - My winnings havent gone in my account - Image 2

I been waiting a week for my withdrawal to go in can you tell me please I won a week ago and still not gone in

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