MrQ

Basically, I can log into my account but it won't let me deposit or play slots. I have 3 spins as a reward on there and it still won't let me.

Now, I will probably lose out on that because I can't play. Could you please sort this out? I don't want to leave. I have put money on my account before.

And it's weird why it won't let me, many thanks.

My email is laurendean688@***.com and my mobile number is 0735190****. I'm currently trying to chat with someone online but the robot keeps saying it's putting me through to an agent and then it locks me out.

I deposited money today 10/03/2025 and now i cant use my funds due to the fact my account was suspended saying they needs banks statements and that im not bankruptcy.This has caused huge amount of stress on my day now i have money on my account which i therefore cant use

My winnings is saying reverted and my bank is saying to call you , I dont understand why my money is reverted as I am a regular customer

I tried to withdraw £20. It's gone from my online casino account, but I received a message saying it could not be processed. It did not go into my bank, so where has it gone?

My bank account has changed from a cash card to a basic account. My sort code account number is the same.

The only difference is the card number on the front.

I have sent all of my information over via email that includes pictures of my bank card and pictures to prove that my account has changed via the bank. I would like this resolving today

Withdrawal request Friday morning still waiting very unhappy with response. Received email yesterday still no reply to what is happening

Were my money y are you with holding it {{Redacted}}

Can u try process the last withdrawal again many thanks its for 100 I have emailed, tried live chatting someone contact Andrea

I have 5 large withdrawals and 1 very small withdrawal; not a single one has gone through. I have received no replies to my emails, and live chat is absolutely useless, so I'm now at a standstill with no funds and don't know what to do at this point. I am very unhappy.

I deposited 35 pounds into my account, and then you suspended my account. I'm genuinely annoyed.

Please restore it immediately.

You're telling me that I can't afford it, seriously? Get it sorted.

I can't afford to pay this £40 my phone bill was £74 please can you let me have the money back as I'm struggling already

I have deposited £50 and received no welcome offer. I am not very happy with this.

I tried to chat with someone and was left hanging on the other end with no reply. Can this please be rectified?

Game froze in middle of bonus feature, Cust service has no phone number, "live" chat is a bot, takes details then ends conversation instead of passing to a live support agent (if they have any, who knows?).no idea if issue even been acknowledged or being dealt with.