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MrQ

MrQ

mrq.com
What is your customer experience with MrQ?

MrQ Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

MrQ has a 1.8 star rating from 104 customer reviews, only 8% would recommend; consumers are mostly dissatisfied with privacy, data security and customer service despite mentions of good games and good pay out.

Key Takeaways for Future Customers

  • Read MrQ reviews and expect strict verification and possible delays on withdrawals.
  • Keep deposit and withdrawal methods matching and save proof to support refund requests.
  • Prepare for limited live support and slow email responses when contacting customer service.

Negative Feedback / Risk Areas

  • Repeated customer complaints about held or missing withdrawals and account suspensions.
  • Frequent reports of poor communication, no human contact and long refund delays.
  • Concerns raised about privacy, data security and problematic advertising.

Positive Feedback

Players report enjoyable games and instances of good pay out, and the price level is noted as low.

View full overview ›

Media from reviews

MrQ - Withdrawal
MrQ - Knowing how to work one of your machinesMrQ - My withdrawal hasn’t gone threwMrQ - My withdrawalMrQ - WithdrawalMrQ - Regarding of withdrawalMrQ - Not happy
View all media ›

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Show reviews that mention
money account withdrawal bank card problem winnings email game documents
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Anonymous
map-marker Lambeth, Lambeth

Scammers

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Scammers Don't ever use this site they are the worst humans ever. They always take all of my money and i never win anything

User's recommendation: scammers

View full review
Loraine C Sgc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

During play,they shut my account until 7th July and I have funds in my balance.

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As stated above, I cannot access my account, and I have funds in my account. They can't just suspend my account during play.

This has caused me stress and anxiety because I cannot sign in to retrieve my money!

Pissed me off. [PERSON_NAME].

Preferred solution: Full refund

View full review
Shaun M Biv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Withdrawal

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MrQ - Withdrawal

Im still waiting for my passport to be received and I cant get in contact with anyone from your company

Loss:
$100

Preferred solution: My payment processed to my account

View full review
john l Llz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Royston, England

Patronising and insulting advertising on tv

Watch the adverts and sum it up for yourself

Mocking people for not realising they had a gambling problem and didnt deal with it themselves

User's recommendation: Ban them

View full review
Starr O Vbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bromley, Bromley

I’ve accidentally deleted the wrong...

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Ive accidentally deleted the wrong bank details I tried to put my new one on but put the wrong year in , now if I try to put the right details in it keeps saying this card is already linked to this account and I cant see how to rectify it all if you could help me put it right please

User's recommendation: They make it impossible to get in touch with a human being

View full review
Adlee Xzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sofia, Sofia-Capital

I’m writing to complain about the very poor service I have received from mrq weeks ago they stopped sending my winnings owed to me they asked for proof of my income which I sent to mrq CE FINNEY

Fed up of waiting, just need my funds paid into my account. I have supplied the info, then we can both get on with our business. cefinney

View full review
Kelle w Int

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Holding my withdrawal

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i won 11k on a game. it's been days now, no reply by email even though i was told after 48 hours i would be paid out and still nothing.

why?

i've been verified from day dot and i've uploaded all my stuff (i.d.), so what's the problem? makes you not want to play on these sites, to be honest.

Pros:
  • Good wins after depositing a lot of money
Cons:
  • Do not pay you your winnings

User's recommendation: just be aware it takes along time to even get emailed back

View full review
Resolved
Sadiqui I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Blandford Forum, Dorset

Resolved: It’s really urgent

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AI Highlights
  • I'm not happy about this; I'm waiting for my results.
  • I haven't got my results yet and I need to pay, while customer service hasn't helped.
MrQ - It’s really urgent
MrQ - It’s really urgent - Image 2
MrQ - It’s really urgent - Image 3
MrQ - It’s really urgent - Image 4
Updated by user Oct 30, 2025

How can you get payslip from that you put cash deposit in post office What a question? They have nothing to come up they come up this

Original review Oct 29, 2025

Not happy about this I am still waiting. I havent got my results yet and I need to pay the money whoever I brought it because theyre having a problem now because Im not giving them back so your customer service never helping me anything when your support team.

User's recommendation: Not happy

View full review
Michael F Hzj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Poole, Bournemouth, Christchurch And Poole Council

Failure to pay my winnings because I switched banks.

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AI Highlights
  • Payments credited during my bank switch were not accepted, despite zero-balance screenshots, and the funds have not reached my new account.

My bank account was switched and closed so payments credited were not accepted. Despite sending screen shots of the zero balance on my final statement payment has still not been transferred to my new bank account. Fast withdrawals promised, just dont bet during bank switch

User's recommendation: Make sure to withdraw and deposit with the same debit card or bank direct

View full review
Simon W Vxm
map-marker Southwark, Southwark

Knowing how to work one of your machines

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MrQ - Knowing how to work one of your machines

Nothing l

Nothing yet

No answerfrom yous ...

...

...nothi g

Spend over 100 pound tring to get the O in the bonus

Loss:
$100
Pros:
  • Good games
Cons:
  • Freezing up to long reloading too

Preferred solution: Full refund

User's recommendation: Dont play

View full review
Anonymous
map-marker London, England

Can’t get on but have deposit £20,

I deposited £20 and Im not receiving the security code, I think its because on my email you have put a full stop at the end of my email

View full review
Peter Q Gdw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hounslow, Hounslow

Hi i have been locked out of my account...

AI Highlights
  • User is locked out of their account with money left in the account.
  • Peter QUILTER requests help and asks to be contacted at 0796027****.

Hi, I have been locked out of my account for no reason. I have money left in the account.

Can you please help me? My name is Peter Quilter. Can someone help me, please? I don't know what is going on.

Please call me ASAP on 0796027****. Thanks.

View full review
Mehari g Lzl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Regarding of withdrawal

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MrQ - Regarding of withdrawal
Updated by user Nov 17, 2025

Nothing still they hold my withdrawal for morthan a month for no reason.

Original review Nov 02, 2025

Yes, still my withdrawal is not approved. I don't know what is going on with this company. As soon as possible, they have to approve it, unless I have to get Solcester to sort my issue.

Loss:
$10000

Preferred solution: Withdrawal

View full review
Nicola G Jgf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Want my money bk

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I have put money on my game today, quite a lot, and I've just put more on, and now my money's gone out of my bank to you guys, and I can't get on my game.

Loss:
$51
Cons:
  • No free games never win take money and then stops u playing

Preferred solution: Full refund

User's recommendation: Not good

View full review
Ousmam J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheadle, Stockport

It’s been fun playing with friends …….thank you

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AI Highlights
  • I sent 20 to the company's bank account, not to my MrQ online profile.
  • Monzo says if I don't get my money back, they will take legal action.

Well I am having fun with MrQ but the issue is send 20 to your company bank account instead of logging in my mrq online profile to deposit there sorry monzo saying if I dont get my money back they will legal action thank you.

View full review
Resolved
Shloimy Wbm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: About my withdrawal

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AI Highlights
  • Deposits were fine, withdrawals had a prior issue.
  • Now there is a problem depositing to my bank; I sent a card photo and waited over 48 hours.
MrQ - About my withdrawal
Updated by user Sep 09, 2025

The company has closed my account till 12 month's get intouch after 12th month. Just be calm and have all what they want of u otherwise it's going to be hard.

Original review Aug 25, 2025

I've been playing on this casino and it's been ok when i deposit money but I've had a problem with my withdrawal before and sorted it out and now I'm having same problem saying that there is a problem depositing the money to my bank we had this issue before and i sorted it out with the bank there is no blocked account it's active working perfectly it is active and running I've sent u a photo of my card I've been waiting over 48 hours now pls can u let me no what is happening pls.

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