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MrQ Phone Numbers and Emails

General Info:

  • +44 203 598 4569
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MrQ Emails:

Business Customer Service
Customer Service
Verification of Documents
Jobs/ Career
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How to Contact MrQ?

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PissedConsumer Reporter
How to Contact MrQ?

Mrq phone number is +44 203 598 4569. Contact the company by phone, and Mrq support representatives will address your general inquiries about available slot games and resolve your issues with the account access. You can also request assistance with the payment, ask questions about the fees, get updates on promotions and special offers, or share your experience with the company. To save time, please avoid calling Mrq support on Monday as this is the busiest day of the week.

If you prefer written communication, you can address all inquiries via email. Mrq email for general consumer assistance is support@mrq.com. Do you need assistance with verification of documents? Send a message to verifications@mrq.com to get help. If you seek to contact the business customer support department, drop a line at partners@mrq.com.
Are you looking for a job? Are you interested in joining the Mrq team? Shoot a note at hi@mrq.com to learn more about open job positions.

Mrq headquarters is located in the UK. Customers who need to contact the company offline, should send their mail to the following Mrq address: Lindar Media Limited, P.O. Box 1243, St. Albans, England AL1 9JH, United Kingdom. Besides its main location, the company also has an office in Malta.

Mrq support department operates during regular business hours, and can be reached via phone, email, and post. During public and bank holidays the usual support hours may vary, so it’s better to get in touch with the company in advance to find out if there will be any schedule changes.

Mrq website doesn’t have an option of reaching out to the support team directly. However, teh “Contact Us” page of the company’s website has all contact details including email and office address. Additionally, can find the FAQ link on this page to check out the most frequently asked questions.

MrQ Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • MrQ Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call MrQ is 442035984569. 16% of customers managed to speak with a real person.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as MrQ may ask you for the following information to identify you as a customer: first and last name, password or date of birth.

View full overview ›
PissedConsumer Club

Contact Information

MrQ Website:

MrQ Help Center:

Corporate Office Address:

Lindar Media Limited
P.O. Box 1243
St. Albans, England AL1 9JH
United Kingdom

MrQ Customer Service Reviews

1.6 / 5
Poor
Neomia Jig
Frozen game update
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Posted previously re a frozen game. Support repeatedly emailed me asking to close the ticket as I hadn't replied to their several emails asking me to give more details, which I had already supplied.

I managed to get to live agent by choosing different (incorrect) options. Bit of a waste of time there, they obviously read a script and get lost if your query doesn't fit that. After several days they managed to close the game off and decided that, even though I had already accrued £21 from 2 of the 5 bonus feature Mega spins, I would only win £9 total from the other 3 and added £30 to my account with my £1 stake refunded. Pretty poor in my opinion.

Despite asking several times for my complaint to be escalated, the chat agent advised I could only do that by email after support closed the ticket.

Very poor response and very poor service for a long time customer who has spent a considerable amount over the years. That will be spent elsewhere going forward, and certainly not with any sister sites as no doubt the same customer service dept serves the sister sites as well.

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Kimbley Czb
Terrible communication and taking ages to refund winnings after so called checks
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Actually speak to customers to resolve issues rather than rely on emails and to explain what is needed in case the customer does not have all information

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Amalia D Equ
Nothing!!!0

Never Never played that MRQ is very bad company, evri people give information fake! Wen you win hi don't give money!

Sending many emails many documents! I'm not recommend nothing!

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carol m Pmw
Refuse payouts
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

After refusing to send bank statements mrq with held my withdrawal but allowed further deposits surely it should be the same for both I have requested to close my account it as its email only I have had no reply

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How Good is MrQ's Customer Service?

Bianca Cgo
Bianca Cgo
Feels Disappointed | Feb 03, 2025

Absolutely disgraceful useless customer service

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Tran Qal
Tran Qal
Feels Disappointed | Dec 26, 2024

They take 8 days to answer emails
Ask intrusive questions
They are happy to take deposits when documents are required they don't ask questions however when it's time to withdraw They will have questions and they never want to release withdrawals.
Mr Q is always looking at what benefits their company deposits but withdrawals they can't process on time and they answer emails after 8 days I have proof of that.

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Exodus Mub
Exodus Mub
Feels Disappointed | Jul 25, 2024

Wasn't one

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Simona D Oqc
Simona D Oqc
Feels Disappointed | Apr 14, 2024

They let me to deposit the m9ney everything now i ajve issue with withdraw blokem my account is first time i have lots of problém with them

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Ellaree Jyu
Ellaree Jyu
Feels Disappointed | Apr 13, 2024

No telephone number available so you have to email which takes days to answer

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Earl Mbq
Earl Mbq
Feels Disappointed | Mar 29, 2024

Still waiting for my £50 winnings
Have sent all info that was asked for.
My pay pal was good enought to deposit but not to withdraw.
Not able to speak to anyone.

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Summary of MrQ Customer Service Calls

927 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MrQ?

Product/ Service Question:

  • “Withdraw”
  • “Withdrawal”
  • “Cannot withdraw”

Account Question:

  • “I accidentally self exclusion my account”
  • “I put 50 on now I cant log in”
  • “My account winnings are on hold due to my bank”

Request for Information Question:

  • “Verification of account issues”
  • “To speak to someone about a password reset”
  • “Help me”

Payments and Charges Question:

  • “Winnings not deposited into account”
  • “Unpaid winnings”
  • “Deposits”

Return/ Replace Question:

  • “Can't change my primary to deposit or withraw”
  • “To change my mobile number”
  • “Change my bank details”

Cards Question:

  • “Wrong card details”
  • “New bank card”
  • “Change card on account”

Shipping and Delivery Question:

  • “Not received funds”
  • “Did not receive my withdrawal”
  • “Did not receive money from mrq”

Staff Question:

  • “Told to ring customer service”
  • “Service issue”
  • “AC Installation service”

Refund Question:

  • “Could you please sorted this thing out for me? I still waiting to get my money back the amount is £610”
  • “Refund”
  • “About refund and account”

Activation/ Cancellation Question:

  • “Re activated account”
  • “Cancel account”
  • “Not happy says cancelled my withdrawal”

Website/ Application Question:

  • “I lost me phone and some one use it on you gambling site with my number now I have been charged”

Other Question:

  • “Money you refuse to pay”
  • “Withheld funds”
  • “Windraval”

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