Dmarion Tzh

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Verified Reviewer

My winnings

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I want to no why I have not got my winnings there is nothing else to say just pay my winnings Im getting sick of this just answer my call

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Pros:
  • Quick pay out
Cons:
  • Not getting my winnings

Preferred solution: Full refund

Meilani Rgw
map-marker Norwich, Norfolk

Withdrawal

They can take my money no problem without verification but when I withdraw they ask me and hold my winnings and not answer my emails

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Vani Kfx
map-marker Barnsley, Barnsley

I accidentally self exclusion my account

I was trying to withdraw my winning and was in middle of live chat when all of a sudden I was logged out so I tried to log back in and it said I was self ecaution

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Anonymous
map-marker Dungannon, Mid Ulster

Can,t used my account

Hi there i still can,t used my account this as gone on to long i have u by email everything your as ask i would like this sorted out A.S.A.P it,snot fair at all i no your team as got a job and i application mrq looking after my account its gone on to long.i just confirming the card ending in 9027 it got loss i haven't got this card anymore. The other 2 i have and i have sent then into you with all my ID.i have loss out on 50 spine because this was not sorted out in time.i feel so let down .i hope someone will listen to me take care j.carroll...

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Naylani Pgy

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Verified Reviewer
| map-marker Walton Le Dale, England

Withdrawal

Says instant withdrawal av been waiting 4 hours,tryed talking to chat but no help,can u let me no why it's taking soo long

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Avila Oss

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Verified Reviewer
| map-marker Camberwell, England

No customer service

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Got cut off game, and wouldnt allow me on again bad site I feel. No customer service or contact number.

Not very happy. Use another site like paddy power I'd say to bed safe or just don't bet at all.

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Resolved
Tomasz K Akv

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Verified Reviewer
| map-marker Hackney, Hackney

Resolved: My withdrawal

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Updated by user Nov 01, 2024

Company fixed the issue and I have been provided with discount on future orders.

Original review Oct 29, 2024

I hope that is last time when I sending

My documents to transfer my money which I win thanks Tomasz Kocajda

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Pros:
  • Mach

User's recommendation: Mrq

Anonymous
map-marker Bracknell, Bracknell Forest

My withdrawal

I've been with this site for quite some time... it was great until yesterday.

Any time I have made withdrawals, money has been in my account within minutes... I made 2 withdrawals yesterday and in almost 24 hrs later it's still not I'm my bank... it's impossible to contact them either phone of live chat.

Even after my withdrawals, I felt lucky and deposited more money, even though I hadn't received my withdrawals which makes it worse because they quite happily took those extra deposits after. Now I will just have to wait for a response as you can only seem to email the support team and wait for a reply.

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Teralyn Pmk
map-marker Birmingham, England

Withdrawal

I was wondering how long it's going to take to receive my withdrawals? Please as it's quick enough going out of my account so hopefully it will be as quick going in?

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Anonymous
map-marker Derby, England

To change my mobile number

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I have changed my mobile number online new mobile numbers it will be nice if you can put it in for me 0741354****

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User's recommendation: That's a good game and you'll get the change on mobile number

Asani Bkm

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Verified Reviewer
| map-marker London, England

Miss payment

They asked for payslip Im not asking for a loan I provide all the information which they ask wideout payslip and is only 350 pounds

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Craig h Jwd

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Verified Reviewer

Money wad tsken from my credit before i cashed out

I was playing roulette bonus. I was playing 10 or 25 at the max.

I got over 174.56£, then within 2 bets, 100 pounds and change were taken out. This was unauthorised.

This was from the 10th to the 13th. Look at my history and what I was spending, there's no way I would have bet more than 50 pence at any time.

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Loss:
$100
Pros:
  • Is good wen it doesnt take my money
Cons:
  • It took money from my account before i cashed out

Preferred solution: Full refund

Tyler P Pkb

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Verified Reviewer

Missing deposit

Missing deposit? My bank stopped the transaction, but I've rang them up, they released the payment, but it's still not showing in my account. Please help, it was my last 10.

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Loss:
$10
Pros:
  • Good pay out
Cons:
  • Deposit could be better alwyas struggle

Preferred solution: Full refund

Tenzin Kaf
map-marker Newham, Northumberland

Can't change my primary to deposit or withraw

I deposit with my phone and now I can't change it back to my NatWest account to withdraw or deposit I would like you to send my account balance to my NatWest account so I can keep playing

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Matan Kkh
map-marker Market Deeping, Lincolnshire

Can’t get cash out.

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Cant withdraw money, said I needed to deposit money to do that and wouldnt let me take it out after that neither

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User's recommendation: Go virgin games mr Q is a joke